Customer Passion Point is a value creation consulting firm. We are committed to building capacity for businesses to enable them understand and leverage the passion points of their customers to create value. We have over 28 years of decent work experience spanning across industries, business functions, countries and culture.
How do we create value? We work with our clients to understand the specific needs they have and we provide the right solutions, implement and monitor / measure / document successes.
The range of our solutions include; Research and Insight Development, Corporate Strategy & Marketing Plans Development, Training & Development, Customer Value Development and Development / Management of Brand Assets and VAS and Strategic use of premiums.
WHAT WE STAND FOR
Our Brand Promise
We will partner with you to create value by turning consumer insights into unique needs that if met in an exciting way will deliver sustainable value. . We will work with you to create win-win situations for all stakeholders.
At CPPL, continuous engagement with our clients, during and after the assignment, is one of the unique benefits we offer to you. We want you to know we are just a phone call away. We believe in relationships and operate within the Law of ‘Co-operative Dstiny’.Our destinies are linked together..
Our Mission Statement
To be recognised as the best Customer-Centred, Business Support Services Company in Africa by 2015. Being the best means providing quality services in the most cost efficient way. It also means enabling our clients grow shareholders value consistently. We will ensure that everything we do reflects this mission and the values that make them possible:
- Integrity and honesty
- Passion for our clients, their customers and our partners
- Openness and respectfulness
- Innovation and excellent implementation
- Accountability to our clients, shareholders, partners and employees
- Commitment to quality of service and lasting relationships
Our vision is to operate Customer Passion Point as a dynamic African brand while focusing on excellent client relationships in every country and culture we operate in. We want to facilitate the development of leading African brands while creating exceptional value for all stakeholders.